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Delete Your Account

Request deletion of your GoMo App account and associated data.

App developer: GoMo App · Applies to: GoMo (Android & iOS)

You can permanently delete your GoMo account at any time. This page explains how to start the process, which data is removed, and which data we may be required to retain for legal or operational reasons.

Option 1 — Delete from the app

The fastest way to delete your account is from inside the mobile app:

  1. Open GoMo and sign in.
  2. Go to Profile → Settings.
  3. Tap Delete account.
  4. Enter the 6-digit verification code sent to your email.
  5. Confirm deletion.

The account and all associated personal data are deleted immediately after the verification code is confirmed.

Option 2 — Request deletion by email

If you no longer have the app installed or cannot sign in, send a deletion request to the address below from the email address registered to your account:

Email: [email protected]

Subject: Account deletion request

Include: the email address on your account and (optionally) the reason for deletion.

We verify the request by replying to the registered email address. Deletion is completed within 30 days of receiving a verified request.

Data that is deleted

When your account is deleted, the following is permanently removed:

  • Account credentials (email address, hashed password, OAuth identifiers)
  • Profile information (full name, phone number, profile photo, language preference)
  • Favorites and saved places
  • User-submitted reviews, ratings and photos
  • In-app preferences and settings
  • Authentication sessions and device tokens

Data that is retained

Some records may be retained after account deletion for legal, accounting or fraud-prevention purposes:

  • Reservation records: kept for up to 5 years where required by tax, consumer-protection or tourism regulations. Personal identifiers are removed or anonymised where possible.
  • Transaction & invoicing data: retained for the period required by applicable accounting law.
  • Security & abuse-prevention logs: retained in anonymised form to prevent fraud and protect other users.

Before you delete

  • Deletion is permanent and cannot be undone.
  • Active reservations will not be cancelled automatically — cancel them before deletion if needed.
  • You can sign up again with the same email address in the future, but previous data will not be restored.

Questions?

For questions about this process or your data rights:

Email: [email protected]

General support: [email protected]

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